Contact
For help, bug reports, or questions about Podkin, email support@atelieradvani.com. Support comes directly from Atelier Advani LLC. We aim to reply within two business days.
Include your iPhone model, iOS version, and Podkin version and build number from Settings → About. Tell us what you expected, what happened, and the steps that led to it. A show name, episode title, and approximate timestamp help with playback issues.
Please do not send passwords, API keys, or a private podcast feed URL.
Getting started
Podkin requires an iPhone running iOS 26 or later. Find a show by name, paste an RSS feed address into search, or use Settings → Import and export → Import shows to bring in an OPML file from another player.
Listening is free. Asking uses AI voice models: ten Ask minutes come with the app, and Podkin Plus adds thirty a month, with thirty more available whenever you want them. To use the companion, allow AI features when Podkin asks (or in Settings → Privacy → AI features) and allow microphone access when prompted. You never need an account or key of your own with any AI provider.
Asking a question
Tap the yellow face during an episode, or say “wait”, then speak after Podkin is ready to listen. Pressing your AirPods only pauses the episode. Ask about what you just heard, follow up, or say “keep going” to return to the episode. Adjust the short rewind in Settings → Playback → Rewind on resume.
If Podkin cannot hear you, check its microphone permission in iPhone Settings and that your headphones are connected. The Listen for commands setting, in Settings → Voice commands, keeps the microphone open during playback on supported headphones, and on the phone’s speaker where the iPhone supports echo cancellation, so you can start a conversation by saying “wait”. You can turn it off there.
If Podkin says your minutes are spent, Settings → Plan shows what is left and when it renews, and offers thirty more. If it says today’s allowance is used up or the companion is busy, try again at the time it names. Also check your network connection. Listening still works without the companion.
Transcripts and chapters
Podkin uses a transcript from the publisher when one is available. Otherwise, it transcribes downloaded episode audio on the phone. On-device transcription uses an English language model, which may need to download first. If the transcript is still preparing, allow the episode download and transcription to finish. Availability depends on the device and language support.
For shows without published chapters, Podkin can generate an outline. Topic generation uses Apple Intelligence on the device when available, with Podkin’s AI providers as a fallback when you have allowed AI features. Write chapters is on by default and can process a completed transcript ahead of playback.
Turning off Write chapters limits that advance generation; topic generation while listening can still use an AI provider. To stop all AI requests, turn off AI features in Settings → Privacy → AI features. See the privacy policy for details.
Downloads and playback
If an automatic download is waiting, check Settings → Downloads: Wi-Fi only, the default for shows, each show’s own rule, and the automatic download limit can affect when an episode arrives. You can also download an episode manually.
Settings → Storage shows downloaded audio and lets you choose when finished downloads are removed. Deleting a download removes the audio file, not the saved listening history or conversations.
For a private feed that stops refreshing, get the current feed address from the publisher and check that the subscription is active. Keep subscriber links private.
Sending diagnostic files
Settings → Send feedback opens the share sheet with two files: conversation statistics and a diagnostic log. You choose whether and where to send them. To send them to us, choose your mail app and address the message to support@atelieradvani.com.
The log can include the words you spoke, episode information, and technical details. Review the files before sharing and remove anything you do not want us to receive. The export redacts private feed URLs.
Privacy and your data
The Podkin privacy policy explains local storage, microphone use, AI providers, podcast providers, and how to manage your data. For a privacy request, email support@atelieradvani.com.
Read about Podkin, or return to support for all Atelier Advani applications.